How to utilize App Feedback function in Outsystems?
Enhancing your processes doesn’t always demand extra development or tools. Sometimes, as with Outsystems, leveraging the App Feedback feature can offer options for T&R ticketing or Q&A testing. Let’s delve into exploring what’s possible and how you can utilize App Feedback.
In this post, I will cover:
- Benefits of using App Feedback.
- Setting up App Feedback functionality in your platform.
- Configuring settings for viewing App Feedback in your application.
Let’s begin =)
Benefits of using App Feedback
Bug Tracking and Resolution: You can utilize App Feedback to report and track bugs within applications. This can streamline the bug resolution process by providing a centralized platform for developers to address reported issues.
User Feedback and Improvement Suggestions: Gather user feedback and suggestions for improving application features and usability. This input can be invaluable for iterative development and enhancing user experience.
Quality Assurance Testing: Incorporate App Feedback into quality assurance testing processes to identify and address usability issues, functionality gaps, and performance concerns.
Task and Request Management: Integrate App Feedback with task and request management systems to prioritize and address user-reported issues and feature requests efficiently.
Performance Monitoring: Monitor application performance through feedback data, identifying areas for optimization and enhancement.
Setting up App Feedback functionality in your platform
Enabling the Add Feedback function can be achieved through various methods. One easy way is simply navigate to your profile on Outsystems.com, scroll down, and access the App Feedback feature.
The system will automatically direct you to the App Feedback screen. If you haven’t utilized the App Feedback function before, you can click on the Configuration tab, locate your application, and then toggle the “App Feedback for this app” option to On.
Note: You can enable or disable this function for group of users from drop down option.
Congratulations! You’ve successfully enabled the App Feedback function for your application.
Now, let’s return to your application. As you can see on the bottom right of the screen, there’s an additional icon. It was automatically added.
Click the icon, write your feedback and click Send. Your message and screen is automatically captured and saved in the table.
Now, we should see how it looks like.
Navigate to the Feedback tab of your platform. Here, you’ll find newly added feedback along with additional information related to it. By clicking on the picture icon located to the right of the list, the captured screen, feedback, and additional details will automatically open.
As you can see you are able to have access to the details of the application.
Indeed, while we’ve successfully enabled the functionality, usability and monitoring present challenges. How can we capture team KPIs or track resolved bugs effectively?
In this scenario, it’s time to transition to the second part of the post, where I’ll demonstrate how you can apply it in real-case scenarios.
Set up settings for viewing App Feedback in your application
Before proceeding, it’s crucial to define how you intend to track bugs and feedback within your system. Are you aiming for an integrated T&R ticketing system to the Jira board? Do you prefer integration with Azure Board? Or perhaps you want a custom Q&A application with extended data display capabilities?
In this example, I’ll illustrate which tables you can utilize. Based on your requirements, you can expand and add additional connections.
Firstly, navigate to “Manage Dependencies” and search for “ECT_Provider.” From ECT_Provider, select a few tables: Feedback, FeedbackExt, and FeedbackStatus.
Take note that ECT_Provider offers numerous tables and actions. Feel free to explore these options to determine which ones are applicable to your case.
Next, right-click on the screen and choose “Fetch Data from Database.”
Inside the you should drag and drop all selected tables above.
Now drag and drop fetched data to the screen, and publish the application.
You’ll notice that I’ve gathered data suitable for the application. This example represents one of the simplest ways to use the Feedback function. Feel free to customize and expand on this approach based on your needs.
Have you had any experience with App Feedback in Outsystems? If so, how have you integrated it into your daily workflow to address routine tasks?
